From easy To say the global economy has changed in the past few months is an understatement, with money to multiple factors converging to create an uncertain future for many: tight money + Fiscal policy: Governments around the world responded to COVID-19 with stimulus payments north of 20% of GDP. This injection of cash into their economies, along with other factors, has fueled substantial inflation. + Monetary policy: Governments are moving out of a low interest rate environment with some of the largest rate increases seen in decades. For example, the US Federal Reserve raised rates by 0.75% in June, the largest increase since 1994. + Stock market performance: We are moving from one of the best bull markets ever to a bear market as concerns rise over inflation, interest rates, the war in Ukraine, supply chain issues, and more. + Consumer confidence is at an all-time low: The consumer sentiment index reached 50.2 in June 2022, the lowest recorded level since tracking began in 1952. + Corporate response: Many companies are engaging in mass layoffs, hiring freezes, and corporate spending cuts.

Making the case for CX in times of uncertainty - Page 5 Making the case for CX in times of uncertainty Page 4 Page 6